Replacement & Exchange Policy
At Adora Style, we aim to provide a smooth and hassle-free shopping experience. Please review the replacement, exchange, and return guidelines below.
1. Replacement / Exchange Window
- Requests must be raised within 7 days of delivery
- Approved replacement or exchange orders are delivered within 7 business days
2. Eligibility for Replacement / Exchange
- Wrong item received
- Product is damaged or defective
Not Eligible for Replacement / Exchange
- Used, worn, washed, or altered items
- Missing tags, packaging, or accessories
- Clearance sale products
- Requests after 7 days of delivery
- Non-returnable items (mentioned on product page)
- Damage due to customer handling
3. Replacement / Exchange Process
Follow the steps below to request a replacement or exchange:
- Log in to your Adora Style account
- Go to the Orders section
- Select the eligible product and click Return / Exchange
- Select the reason and submit the request
- Wait for admin approval
- Once approved, wait for product pickup
- After pickup, replacement or refund is processed
Refunds are issued to the original payment method. For COD orders, bank details will be requested via email. If a request is rejected, detailed information will be shared by email.
4. Conditions for Successful Replacement / Exchange
- Product must be unused and in original condition
- All tags, packaging, and accessories must be intact
- Free gifts/freebies must be returned (if applicable)
- Exchange allowed only for size or defect
- Subject to stock availability
If the requested item is unavailable, you may opt for:
• Another product of equal value
• Store credit
• Refund (as per eligibility)
5. Shipping & Charges
- Reverse pickup charges may apply based on location and reason
- Shipping charges from the original order are non-refundable
6. Items Not Eligible for Replacement
- Personal care items
- Hygiene-sensitive products
- Customized or personalized items
- Gift cards or digital products
Need Assistance?
📧 Email: itsadora.style@gmail.com
WhatsApp: +91 9663985458
🌐 Website: https://adora.style
We’re always happy to help ❤️
